The installation right now
Campaign by campaign
Refreshes every 5 seconds| Campaña | Estado | Agents connected | Agents ready | En llamada | En pausa | Calls in the air | Ratio | Nivel de marcador | Leads in the hopper |
|---|---|---|---|---|---|---|---|---|---|
| Reading the installation… | |||||||||
waiting_leads means ready agents with an empty hopper: in the next cycle there is nobody to dial. The ratio is what the dialer is actually getting (calls in the air per ready agent), not the level it was asked for.